Water, Sewer and Garbage Rates

The Utility Billing Division charges $25.00 per trip to re-read meters unless the City’s error causes the trip. For example, suppose any plants, large rocks, or obstacles hinder the meter technician from accessing the meter. In that case, Utility Billing will include an additional trip fee on the customer’s bill. Therefore, please ensure all debris or building structures are removed to prevent multiple service trip fees from being assessed to your bill.  

As an incentive to promote on-time payments, the City has adopted a $25 fee charged to utility customers who do not pay by the Disconnect date, as reflected on each bill. The $25 fee is applicable even if the service is not disconnected.

Customers will see all connection and deposit fees on their first month’s bill. In addition, a $25.00 service connection fee is required for each new connection or transfer of existing services. When a customer requests service after regular business hours or a same-day connection, a $25.00 connection fee and a $75.00 after-hours/same-day fee will be applied.

Deposits are based on meter size. The standard residential meter size is 5/8 inch. Below are the current rates for our meter deposits.

• 5/8-inch to 1-inch meter – $100
• 1.5-inch meter – $150
• 2-inch or larger sized meter – $100 per inch or fraction thereof

The deposit will be refunded to a customer when:

• Service is canceled, provided that any unpaid charges will first be deducted from the deposit.
• The customer has 12 consecutive months of satisfactory payment history.

If a customer’s deposit is refunded due to satisfactory payment history, the customer will be required to re-pay the deposit if:

• customer has their services suspended due to non-payment,
• customer submits a check payment that gets returned due to insufficient funds, or
• customer tampers with a City meter.

Bulk water customers will pay a meter deposit in accordance with the following schedule: 

Utility Billing customers have 16 days from the date the bill is mailed to pay the balance due on their account without penalty. Your static due date is based on the geographic location of your home and is reflected on your bill. The current schedule for all Round Rock due dates is as follows:

• Zone 1 – Due on the 3rd of the month 
• Zone 2 – Due on the 10th of the month
• Zone 3 – Due on the 17th of the month 
• Zone 4 – Due on the 24th of the month  

If your due date falls on a weekend or holiday, it will be extended to the following business day. Payments made after the due date are subject to a late fee. Late fees are assessed the day after your due date and are 10 percent of the past-due balance or $2.50, whichever is greater. For payment options, visit the Make a Payment section. 

Residential customers over 60 years of age can apply in writing to waive late fees up to 25 days beyond the original due date.

Service may be disconnected if payment is not received within 14 days of the bill due date. To have service restored on the next business day, the customer must pay the past due balance plus the $50 reconnect fee during normal business hours. To have service restored on the same day, the past due balance plus the $75 reconnect fee must be paid by 4:30 p.m. To have your service restored please contact the Utility Billing Office.