Every two years, the City of Round Rock conducts a survey of its citizens to see how well the city government is meeting their needs and to determine the issues of concern to them.
Round Rock residents have a very positive perception of the City, and satisfaction with City services is much higher than other communities, according to 2024 community survey, conducted by ETC Institute.
Eighty percent of residents are satisfied with the overall quality of life in Round Rock. Eighty-six percent of residents are satisfied with the overall quality of City services.
Areas with the most significant satisfaction increases since the last survey two years ago include:
- City’s cable television channel/video production (+15%)
- Library services (+8%)
- How well the city listens and responds to the needs of citizens (+8%)
- Hike and bike trails in the city (+7%)
- Yard waste collection services (+7%)
- Management of storm water runoff/flood prevention (+5%)
- Forest Creek Golf Club (+5%)
Areas with the most significant satisfaction decreases since the last survey two years ago include:
- Condition of sidewalks in the city (-5%)
- Overall feeling of safety in Round Rock (-5%)
- In commercial and retail areas (-5%)
- Appearance of residential property in the city (-5%)
- How well your issue was handled (-6%)
- How easy they were to contact (-6%)
- City swimming pools (-7%)
- Municipal court services (-7%)
- Availability of job opportunities (-8%)
- How Residents feel Traffic Flow in the City is Changing (-8%)
When asked what are the three biggest issues facing Round Rock over the next five years, the top responses were:
- Traffic, cited by 84% of respondents
- Controlling rapid growth, 60%
- High taxes/property taxes/finances, 55%
When compared to other cities, Round Rock’s satisfaction with the overall quality of City services rated 38 percentage points above the national average and the Texas average. Round Rock rates above the Texas average in 45 of 50 survey topics and above the national average in 47 of the 50 areas assessed.
ETC conducted the City’s biennial survey by mail and online and achieved a random sample of 428 residents. The results have a 95% level of confidence with a precision of at least plus-minus 4.4%.
