The City of Round Rock is committed to streamlining and consolidating the development review process. We pride ourselves on ensuring your project is handled in a professional, timely, consistent, and accurate manner. Our goal is to build a partnership with you and your consultants. We want your project to succeed and we’ll do our very best to ensure that happens within the confines of adopted rules and regulations. We are not saying that issues won’t arise, but when they do, we will collaborate with you to come up with workable solutions.
Planning and Development Services strives for a 90% satisfaction rating for the following:
Did City staff administer the development process fairly? YES: 97% NO: 1% No Response: 2%
Would you recommend Round Rock as a place to do business? YES: 97% NO: 1% No Response: 2%
Figures based on 217 surveys submitted between September 2010 and September 8, 2023.
Please click here for the Customer Service Survey Report, which includes responses from the public and staff follow up comments (responses September 2010 – September 2023). To complete a survey, please click here.
Inspection target: 100% of inspections performed within one business day of request
| 2023 | 2022 | 2021 | 2020 | |||||
| Total bldg. inspections | % Inspections on target | Total bldg. inspections | % Inspections on target | Total bldg. inspections | % Inspections on target | Total bldg. inspections | % Inspections on target | |
| January | 2,643 | 100% | 2,327 | 100% | 1,345 | 100% | 1,987 | 100% |
| February | 2,260 | 100% | 1,907 | 100% | 1,096 | 100% | 1,875 | 100% |
| March | 2,630 | 100% | 2,454 | 100% | 1,896 | 100% | 2,326 | 100% |
| April | 2,614 | 100% | 1,749 | 100% | 1,996 | 100% | ||
| May | 2,594 | 100% | 1,811 | 100% | 1,981 | 100% | ||
| June | 2,671 | 100% | 2,139 | 100% | 2,192 | 100% | ||
| July | 2,855 | 100% | 1,983 | 100% | 2,142 | 100% | ||
| August | 3,245 | 100% | 2,358 | 100% | 1,909 | 100% | ||
| September | 2,605 | 100% | 3,152 | 100% | 2,096 | 100% | 1,770 | 100% |
| October | 2,647 | 100% | 3,170 | 100% | 1,985 | 100% | 2,041 | 100% |
| November | 2,100 | 100% | 2,829 | 100% | 2,035 | 100% | 1,589 | 100% |
| December | 2,768 | 100% | 2,211 | 100% | 1,661 | 100% | ||
| Total | 32,586 | 22,704 | 23,469 | |||||
| Reporting period | # of permits issued after | % on Target | Total permits (site & subdivision) | ||
| 1 review | 2 reviews | 3+ reviews | |||
| Q3 2024 | 1 | 3 | 7 | 36% | 11 |
| Q2 2024 | 1 | 4 | 0 | 100% | 5 |
| Q1 2024 | 0 | 11 | 3 | 79% | 14 |
| Q4 2023 | 2 | 8 | 1 | 91% | 11 |
| Q3 2023 | 5 | 5 | 4 | 71% | 14 |
| Q2 2023 | 0 | 4 | 4 | 50% | 8 |
| Q1 2023 | 3 | 8 | 5 | 69% | 16 |
| 2023 | 10 | 25 | 14 | 71% | 49 |
| 2022 | 17 | 29 | 36 | 56% | 82 |
| 2021 | 24 | 26 | 23 | 68% | 73 |
| 2020 | 7 | 34 | 31 | 57% | 72 |
Site/subdivision review turnaround target: 100% of reviews completed within the established review cycle period. Since this metric measures staff’s ability to review site development and subdivision improvement applications on-time, the city has full control of this metric.
*As of December 2023, full cycle submittals of SDP and SIP applications are reviewed on a 20-business day timeframe. Preliminary SDPs are reviewed on a 15-business day timeline.| Reporting period | Review type & cycle length | Total reviews | % on Target | ||
| Site Development Permit (SDP) 15 business days | Small Site Permit (SSP) 10 business days | Subdivision Improvement Permit (SIP) 15 business days | |||
| Q3 2024 | 25 | 5 | 16 | 46 | 100% |
| Q2 2024 | 22 | 0 | 7 | 29 | 100% |
| Q1 2024 | 28 | 2 | 10 | 40 | 98% |
| Q4 2023 | 36 | 3 | 5 | 44 | 95% |
| Q3 2023 | 34 | 2 | 9 | 45 | 96% |
| Q2 2023 | 23 | 2 | 3 | 28 | 96% |
| Q1 2023 | 31 | 5 | 15 | 51 | 100% |
| 2023 | 124 | 12 | 32 | 168 | 97% |
| 2022 | 151 | 12 | 67 | 230 | 99% |
| 2021 | 134 | 16 | 67 | 217 | 100% |
| 2020 | 161 | 14 | 48 | 223 | 99% |
Plat and Zoning targets: 100% completed and acted upon by P&Z/PDS Director within 30 days of submittal.
| Reporting period | # Plats approved | % on Target | # (Re)Zonings approved | % on Target |
|---|---|---|---|---|
| Q3 2024 (Jul 1 – Sep 30) | 5 | 100% | 1 | 100% |
| Q2 2024 (Apr 1 – Jun 30) | 6 | 100% | 2 | 100% |
| Q1 2024 (Jan 1 – Mar 31) | 3 | 100% | 1 | 100% |
| 2023 (Jan 1 – Dec 31) | 44 | 100% | 9 | 100% |
| 2022 (Jan 1 – Dec 31) | 46 | 100% | 4 | 100% |
| 2021 (Jan 1 – Dec 31) | 52 | 100% | 5 | 100% |
| 2020 (Jan 1 – Dec 31) | 64 | 100% | 7 | 100% |
| 2019 (Jan 1 – Dec 31) | 81 | 100% | 17 | 100% |
| 2018 (Jan 1 – Dec 31) | 53 | 100% | 14 | 100% |
| 2017 (Jan 1 – Dec 31) | 41 | 100% | 8 | 100% |
| 2016 (Jan 1 – Dec 31) | 30 | 100% | 0 | n/a |
PUD target: 90% completed and acted upon by P&Z/PDS Director within 90 days of submittal
| Reporting period | #PUDs & amendments Approved | % on Target |
|---|---|---|
| Q3 2024 (Jul 1 – Sep 30) | 1 | 100% |
| Q2 2024 (Apr 1 – Jun 30) | 2 | 100% |
| Q1 2024 (Jan 1 – Mar 31) | 2 | 100% |
| 2023 (Jan 1 – Dec 31) | 13 | 100% |
| 2022 (Jan 1 – Dec 31) | 11 | 100% |
| 2021 (Jan 1 – Dec 31) | 18 | 100% |
| 2020 (Jan 1 – Dec 31) | 9 | 100% |
| 2019 (Jan 1 – Dec 31) | 5 | 100% |
| 2018 (Jan 1 – Dec 31) | 15 | 100% |
| 2017 (Jan 1 – Dec 31) | 5 | 100% |
| 2016 (Jan 1 – Dec 31) | 7 | 100% |
