Round Rock Rides Program (On-Demand)
Round Rock Rides is the City of Round Rock’s on-demand ride-sharing program that offers an affordable public transit option within the City of Round Rock service area where traditional bus routes are not feasible. Currently powered by Austin-based “zTrip”, this service allows passengers to book, pay and track their ride using a mobile app, website or by phone.
Round Rock Rides allows riders to schedule pickups and drop-offs at designated locations. The shared ride service will enable multiple passengers headed in the same direction to efficiently share a single vehicle.
Service Hours
Monday-Friday:
6:00 a.m. – 8:00 p.m
(Excluding major holidays)
Saturday:
8:00 a.m. – 6:00 p.m.
(Excluding major holidays)
CLOSED Sunday
Cost
Normal Fare:
$4.00 one-way
Reduced Fare*:
$2.00 one-way
*Senior Citizens 65+ (ID Required), Paratransit Service Eligible Passengers, Active-Duty U.S. Military.
How to Ride
Book Online
Download the App
Phone Reservations
Call (512) 312-2124 to schedule a ride. Phone reservations can be made from 6:00 a.m. – 8:00 p.m. Monday through Friday, and from 8:00 a.m. – 6:00 p.m. on Saturdays, excluding major holidays.
Round Rock Rides Service Map
Round Rock Rides Service FAQs
Book trips via the Round Rock Rides mobile app (Apple App Store or Google Play), online booking site or by phone at (512) 312-2124. Payment can be made with exact cash upon boarding the vehicle or pre-paid through the Round Rock Rides mobile app.
Only riders who book through the Round Rock Rides mobile app will receive automatic alerts with the status of their trip.
When requesting a ride reservation, users will choose from a list of pick-up and drop-off times that best fit their schedule.
Trips may be scheduled as little as 30 minutes before, and up to 7 days in advance of a ride.
Service will be provided within the initial designated zone located within the City limits of Round Rock. Connections to Capital Metro fixed routes will be provided for travel to and from Austin. Riders will need to purchase Capital Metro tickets from the Metro bus driver. Capital Metro fares and passes do not apply to Round Rock Rides.
When creating an account, riders will have the option to add their credit or debit card information. They will be automatically charged once you’ve completed a ride. When paying with cash, the exact fare is required; the drivers cannot make change.
When a rider books a ride with Round Rock Rides, they are making a commitment to the system. Schedules are created to accommodate the trip. If for some reason they are not able to take the ride, we advise them to cancel as soon as possible. If the rider cancels before the driver has started driving, the rider will receive a refund via ride credits.
If the rider cancels once the driver has started driving, or if they do not show up after the driver waits at least 1 minute at the scheduled pickup location, they will be charged the full fare.
If the rider requires a wheelchair or mobility scooter, walker, or service animal, this must be indicated when they register and book a ride.
Customers are able to view estimated wait times when they enter their pickup and drop off locations in the app. When a ride is booked, riders will receive an updated time of arrival. Wait times will vary depending on the nearby driver’s availability but generally average 15 to 20 minutes. You will have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.
Riders will receive a notification when their vehicle has arrived. As a courtesy to fellow co-riders, the driver will only wait for up to 1 minute. In order to stay on schedule, the vehicle will depart if the rider does not show up within the 1-minute waiting period. The wait time for paratransit customers will be 5 minutes.
Round Rock Rides has partnered with zTrip to provide trained drivers for quality on-demand service. As with all Round Rock contracted operators, all drivers must pass a background check and complete appropriate training. Additional screenings, such as drug and alcohol testing, will also be performed. Round Rock drivers are contracted by zTrip.
We’ll assign you a specific “virtual bus stop” or designated pick-up location where riders will meet their driver. Riders can check the app for directions and follow progress in real-time so they know exactly when to head to their stop. We advise riders to be on time and suggest they reach their pickup location at least 5 minutes before the pick-up window.
Yes! Vehicles are operated by a contractor who performs background checks on their drivers, provides training and does drug and alcohol testing. All vehicles must comply with safety and accessibility requirements.
Riders cannot change their existing ride-booking, which includes pick-up and drop-off locations. However, they can cancel their ride and book a new ride that suits their pick-up location or destination.
Trips can be canceled with the Round Rock Rides app, online, or by phone. Riders are encouraged to book only rides they intend to take and cancel as soon as they know that they do not need a ride.
Excessive last-minute cancellations or no-shows can also result in the suspension a rider user account.
Patrons without a computer, smart phone, or ability to use the app, can call 512-312-2124 to schedule a trip through the reservation center. The reservation center will be able to give them a vehicle arrival time, along with confirming your pickup and drop off location. They may also visit the Round Rock Rides website to book a trip.
Round Rock Rides’ service is designed to adjust to service needs in the area to keep wait times low. Sometimes traffic and road construction can create delays, however Round Rock Rides will make every effort to adjust to the delays.
Sure! You can request an additional 3 seats per trip, any more seating request may require an additional vehicle to be sent and your party to ride separately. Each additional rider will also be charged the same rate as the fare and must be at the same pickup and drop off location. The cost of all riders will be billed to the card on file. No flag-down or walk-on trips shall be permitted.
Riders must be 14 years old and up to ride alone. Riders 13 and younger must be accompanied by a responsible person 14 and older.
Car seats are not required under Texas law on Round Rock Transit vehicles; however, you may bring your own car seat to use. If you are bringing a car seat, make sure you reserve an extra seat in the vehicle so it can be secured, so your space is reserved, etc.
If you are carrying a particularly large package or object, you may want to book an extra seat to ensure you will have room to take it on the vehicle. Although you can hold smaller objects in your lap or put them on the floor, they must not interfere with the safe and speedy on-boarding and off-boarding of fellow passengers or block access and prevent use of seats you have not booked and paid for.
Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag.
A service animal who is trained to do work or perform tasks to assist a qualified individual with a disability is welcome to ride in our vehicles without restrictions. Non-service animals are also allowed but must be in a pet carrier specifically designed to transport animals.
Paratransit Service (Disability)
Paratransit Service is a transportation service option provided through Round Rock Rides for customers who cannot utilize regular bus service because of a disability. It is a shared-ride, curb-to-curb service and is available for any trip purpose and can be scheduled in advance. Van operators help passengers on and off vehicles but do not provide medical assistance or emergency service. Drivers cannot help loading or unloading personal items and drivers are restricted from entering any home or facility.
Individuals must apply to determine eligibility which is based on an individual’s functional ability to use regular city bus service. As part of the eligibility determination process, applicants may be asked to participate in a physical functional assessment.
Paratransit Service FAQs
Complete and submit the ADA Eligibility Application (en Español). After an in-person interview, a formal letter of your eligibility determination will be mailed to you within 21 days.
Any origin or destination within the service area. Please refer to the interactive map to determine if your origin or destination are within the service area. If your origin and destination are not within the service area, then Paratransit Service unfortunately cannot be provided.
No, you can live anywhere; however, you must go through the eligibility process. If you are approved, you may use the Paratransit Service when you are in the service area.
Visitors to Round Rock service area may be eligible to receive temporary Paratransit Services without the need to apply through our application process. Visitor status is limited to 21 (may be non-consecutive) days of Paratransit Service in a year. Visitors must provide current ADA eligibility for Paratransit Service from the city or region in which they reside or documentation of place of residence and nature of their disability. Visitors who require more than 21 days of service in the year will be required to complete the full Paratransit Service eligibility process.
The cost is $2.00 per person each time you board the bus. If you are traveling with a personal care attendant, that person is not charged. Advance trip passes can be purchased from the Round Rock Transit Center in 10 and 20 trips for $20 and $40, respectively.
The complete ADA Complementary Paratransit Policies and Procedures (en Español) covers all the policies and procedures associated with the Paratransit Service.
Click here (en Español) for the procedures and forms required to file an ADA complaint.
Fixed Bus Routes in Round Rock
The City of Round Rock partners with CapMetro to provide fixed route bus service within Round Rock, hourly service to CapMetro’s Tech Ridge Park and Ride and a daily Comuter Express Route between the Round Rock Transit Center Parking Garage and downtown Austin.
Riders can use Google Maps or CapMetro’s Trip Planning Tool to plan their trip.
Regular CapMetro fares or passes apply. Single ride or all-day passes can be purchased with exact change when boarding the bus, with the CapMetro App or online.
Other Transportation Options
Other transportation options not affiliated with the City of Round Rock include:
- MyCommute Solutions — Find carpool buddies, plan a transit trip, map out a bike route and more.
- MyCommute Solutions Ride Guide — Guide to transportation available in central Austin and surrounding counties.
- Rideamigos — Mobile and web-based commuter engagement solution.
- CARTS Interurban Bus Service — Interurban Bus Service from the Round Rock Transit Center, 300 W. Bagdad Ave., to Georgetown, Taylor, Hutto, Austin and other cities.
- Senior Access — Personal transportation for individuals age 60 and over for medical appointments, personal business, and shopping.
- Capital Metro RideShare Program — Provides eligible groups of 5-12 riders with a month-to-month vanpool lease agreement for getting to and from work.
- Veteran Transportation Service – United for the People — Transportation to and from veterans’ medical appointments.
- Medicaid Transportation Services — For Medicaid, CSHCN and TICP clients receiving a Medicaid covered service, who have no other way to travel to their appointment.
- Taxi and rideshare companies currently operate in Round Rock for on demand rides.
Transit Development Plan
The 2022 Transit Development Plan (TDP) update was initiated by the City of Round Rock to update the prior 2015 vision. Since that time, there has been fixed-route service and complementary ADA paratransit implemented, which has seen a steady increase in ridership. With the City’s growth, there is widespread recognition that an updated vision is critical to help enhance mobility in the community going forward.
This TDP represents the City’s vision for public transportation and functions as the City’s strategic guide for public transportation for its residents and visitors. The primary goal of this plan is to help Round Rock make transit a viable option for travel within the city and its immediate region. Beyond simply making transit services more efficient and attractive to persons not currently using it, the City also aspires to use this plan to ensure that the service addresses ongoing development and growth, meets the connectivity needs of patrons for first mile/last mile access, and implements technological advances to support ease of use.
The first Transit Development Plan was developed in 2015 to provide a blueprint for improving local mobility and regional connectivity over the following 10 years. The City of Round Rock also has an ADA Complementary Paratransit Service Plan in compliance with the Americans with Disabilities Act (ADA).
Learn more at roundrocktexas.gov/transitplan.
Title VI Program
As a recipient of Federal funds from the U.S. Department of Transportation, the City of Round Rock is required to establish a Title VI Program, which prohibits discrimination against any person in the United States on the basis of race, color or national origin.
Disadvantaged Business Enterprise Program
The Disadvantaged Business Enterprise Program encourages small for-profit businesses, which are owned by socially and economically disadvantaged individuals, to participate in government contracts partially funded by U.S. Department of Transportation funds.
Reasonable Modification to Policies and Procedures
It is the City of Round Rock’s policy (en Español) to make reasonable modifications to policies and procedures when requested by individuals with disabilities, when such accommodations are necessary to avoid discrimination on the basis of disability.
