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 2012 Round Rock City Survey
Residents generally satisfied with quality of life in Round Rock

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Chris Tatham from ETC Institute presents the highlights of the 2012 survey to the Round Rock City Council at its June 28 meeting.

Every two years, the City of Round Rock conducts a survey of its citizens to see how well the city government is meeting their needs and to determine the issues of concern to them.

Download full report (PDF)

Key Results
Residents were generally satisfied with the overall quality of life in Round Rock. Based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, eighty-six percent (86%) of residents were satisfied with the overall quality of life in the City, 12% were neutral and only 2% were “dissatisfied.”

  • Overall Satisfaction with City Services. Seventy-five percent (75%) of residents who had an opinion were “very satisfied” or “satisfied” with the overall quality of services provided by the City. The City services with the highest levels of satisfaction were: fire services (86%), library services (83%), trash, recycling, and yard waste collection services (80%), emergency medical services (80%), and City parks and recreation programs (77%). Residents were least satisfied with transportation planning in the City (45%).
  • Overall Priorities. The top three services that residents felt were most important for the City to provide were: 1) police services, 2) fire services and 3) emergency medical services.
  • Traffic Flow. More than half (59%) of residents felt traffic flow in the City was getting worse compared to two years ago; 20% felt it was staying the same, 15% felt it was getting better and
    6% did not know. Residents were also asked to rate the traffic flow in different areas of the City; the results showed that sixty-two percent (62%) of residents rated traffic flow in and around neighborhoods as “excellent” or “good” and 28% of residents rated traffic flow on state roads and highways as “excellent” or “good.”
  • Most Residents Felt Safe in Round Rock. Ninety percent (90%) of residents who had an opinion felt “very safe” or “safe” in the City. The areas where residents felt most safe were: in their neighborhood during the day (94%), in Downtown Round Rock (89%), and in their neighborhood at night (86%).
  • Customer Service. Seventy-eight percent (78%) of residents who had contacted the City during the past year described the service they received as “excellent” or “good.” The customer service items that residents were most satisfied with, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the way they were treated (82%), how quickly City staff responded to their request (81%), and how easy the City was to contact (81%).
  • Long Range Issues. The three biggest issues that residents felt the City of Round Rock will face over the next five years were: 1) traffic (74%), 2) school related issues (46%), and 3) controlling rapid growth (45%).

Other Findings

  • Eighty-three percent (83%) of residents are aware of their household’s designated watering days. Of those aware of their designated watering days, 96% “always” or “usually” follow the watering schedule for their household.
  • Sixty-one percent (61%) of residents are “very interested” or “interested” in learning more about “water wise landscaping”; 20% are “somewhat interested”, and 19% are “not interested.”
  • Sixty-three percent (63%) of residents think it is “very important” for Round Rock residents to conserve water; 32% think it is “important”, 4% think it is “somewhat important”, and 1% think it is “not important.”
  • The electronic sources of information that residents are currently using the most are: the Internet (83%), E-mail (77%), Facebook (52%), and text messages (52%).
  • Forty-five percent (45%) of residents felt the City was developing multi-family residential developments “much too fast” or “too fast.”
  • Sixty-nine percent (69%) of the residents surveyed reported that they did not work in the City.

National Benchmarks

ETC Institute also compared City of Round Rock results to national and southwest region benchmarks.

City of Round Rock citizen satisfaction ratings exceeded national and regional rankings for: parks and recreation, code enforcement, streets and sidewalks, stormwater runoff and flood prevention, communication with the public, customer service and library services. Round Rock citizens’ satisfaction with the overall quality of City services was significantly higher than the national average.

Round Rock residents also feel significantly safer in their community, exceeding national and regional benchmarks by as much as 20 points, in two of the four categories queried (feeling of safety in Downtown and in City parks).

The “U.S. Average” shown in the charts reflects the overall results of ETC Institute’s national survey of more than 4,000 residents; the “Southwest Region” shown in the charts reflects the results of the regional survey of 448 residents in Texas, Arizona and New Mexico.

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