Below is the Round Rock Parks and Recreation Department's cancellation and refund policy for its programs.
Program Withdrawal is a customer generated request to relinquish a reserved paid spot on a class, camp, special event, or program. Program withdrawals for a relinquished spot in a day camp or after school program must be submitted in writing or via e-mail.
Program Withdrawals will be processed in the following manner:
Program Withdrawals initiated by the customer that are requested 14 calendar days or more from the event start date will have the following options:
Option 1) Request a Program Credit. Credit the customer’s account with the balance for a future class, camp, special event, or program. This credit must be used within 1 calendar year from the date of refund request. Any program refund request after credit on account was made will be subject to $25 administrative fee.
Option 2) Request a Program Refund. Customer will be charged $25 administrative fee. Offerings that were paid from a credit card will be refunded to the credit card of record. Programs that were paid by cash or check will be processed via check and the patron will receive the check within 14-21 days from the date of request. Programs less than $25 will forfeit all fees and no additional charge will be required.
Program Withdrawals requested by the customer that are less than l4 calendar days from the start date will only have the following option:
Option 1) Request a Program Credit. Credit the customer’s account with the balance for a future class, camp, special event, or program. This credit must be used within 1 calendar year from the date of program withdrawal. Program refunds are not an option during this time frame.
After a program has begun, a pro-rated credit can be applied. This transaction must be done by the program supervisor. After a program is complete, program refunds or credits are not an option.
If you have any questions about this policy, please call the parks and recreation office at 512-218-5540.
Effective Date: August 6, 2007
Revised Date: July 29, 2008