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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

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Q: How do you respond to critics who say cameras violate motorists’ rights to privacy and are an example of “Big Brother” invading our rights?
Q: How much does a crime report for a neighborhood cost?
Q: How much does it cost to adopt a pet?
Q: How much will this program cost taxpayers in our community?
Q: How often is the sex offenders registration updated?
Q: I am thinking of buying a new home. How can I find out how many times the Police were called to homes on the street?
Q: I had a minor accident and we exchanged information. What do I do now?
Q: I requested an offense report and only received the first page. I want the entire report, how can it get it?
Q: Is red light running really a problem?
Q: Is there a law for barking dogs?
Q: Is there a leash law for cats?
Q: Is there a leash law for dogs?
Q: Isn’t conventional police enforcement sufficient?
Q: Isn’t it more dangerous for cars to slam on their brakes if they fear running a red light rather than to simply keep driving?
Q: Isn’t photo enforcement just a thinly-veiled attempt by the government to generate revenue?
Q: Redflex Traffic Systems is an Australian company. How do you respond to those who contend that the government is sending profits overseas?
Q: What are red light cameras and how do they work?
Q: What are the animal shelter hours?
Q: What can I do if my application for a special event/block party street closure permit is denied?
Q: What can I do if someone is using my personal information?
Q: What do I do if a bat comes in contact with a person or an animal?
Q: What do I do if a bat is trapped in a business or residence?
Q: What do I do if a colony of bats has roosted in a building?
Q: What do I do if I have lost my pet?
Q: What do I do if I see a bat on the ground?
 
How do you respond to critics who say cameras violate motorists’ rights to privacy and are an example of “Big Brother” invading our rights?

Laws are built around providing for the safety and the greater good of society. REDFLEX cameras are posted in public arenas and are clearly marked to ensure citizens are aware that they are in use. A violation is mailed out and includes a link to view the video tape and photo of the incident along with detailed data.  When you choose to travel on public streets, you have a responsibility to operate in a safe and legal way. REDFLEX technology is simply one tool available to the community to ensure that citizens are driving in a safe and responsible manner for the benefit of themselves and those around them.

How much does a crime report for a neighborhood cost?
If you need a hard copy of a Neighborhood Crime Report, all reports cost $3 whether you come in person to the Police Department or request it by mail. We cannot fax reports.
How much does it cost to adopt a pet?
Adoption fee is $80 which includes the spay/neuter surgery, vaccinations, testing, anti-parasitic treatment and a pet health exam.
How much will this program cost taxpayers in our community?

REDFLEX technology is violator funded. REDFLEX does not charge the community to install photo enforcement technology. Instead, the company absorbs much of the upfront cost to install and implement the technology. It then works with each municipality to customized traffic safety systems that not only meet the needs of that community, but also ensure optimal revenue returns for the city.

How often is the sex offenders registration updated?
The sex offenders registration PDF is updated once a month; however, any sex offender currently convicted, transferred from another state or released from prison will not be posted up to 45 days.
I am thinking of buying a new home. How can I find out how many times the Police were called to homes on the street?
You can find monthly reports on Neighborhood Crime statistics in PDF on this site. You may obtain a copy of the calls for service by coming to the Police Department main lobby or request this information in writing. You will receive what is public information with a fee of $3 per street.
I had a minor accident and we exchanged information. What do I do now?
Contact your Insurance Company, submit a Driver's Crash Report or CR-2 (blue form).  The CRB-2 is available at any police department or at Texas Department of Public Safety.
I requested an offense report and only received the first page. I want the entire report, how can it get it?
You will receive a copy of what is public information. If you need the entire report, you must submit an Open Records Request.
Is red light running really a problem?

Red light running is one of the major causes of collisions, deaths and injuries at signalized intersections in the United States. The National Highway Traffic Safety Administration estimates that 20 percent of drivers do not obey intersection signals. Crashes caused by red light running result in more than 800 fatalities and 165,000 injuries each year, according to the NHTSA. The economic impact of red light running on society is estimated to be $14 billion annually. Other motorists and pedestrians account for nearly half the deaths caused by red light  running crashes.

Is there a law for barking dogs?

Yes.

A barking dog which disturbs someone either during the day or at night can be considered a nuisance. We recommend that dogs be brought in at night and if it is discovered that they are barking during the day (usually when the owner is at work) the dog may need to wear a bark preventative collar. If the dog continuously disturbs people around it, the owner can be issued a citation.

Is there a leash law for cats?
The City of Round Rock has a nuisance law pertaining to cats. Once a cat leaves its yard it can be considered a nuisance and be impounded. 
Is there a leash law for dogs?
Yes. The City of Round Rock has a leash law which states that dogs are to be contained in a fenced yard, tied out, or on a leash at all times. This prevents them from endangering themselves, other animals or the public.
Isn’t conventional police enforcement sufficient?

Traditional traffic law enforcement is intensive and high-risk. Police departments rely exclusively on the presence of officers to observe violations and cite offenders, which is limiting. Officers cannot be everywhere. When officers observe a violation, it is not always possible to safely stop the violator because the officer may have to speed or run a red light to do so. This can endanger motorists and pedestrians as well as police officers, and traffic stops in high-traffic areas can increase congestion. Communities lack the resources necessary to allow police to patrol intersections as often as would be needed to ticket all motorists who run red lights and thereby make a significant impact on red light running. Red light cameras are designed to identify traffic law violators without depending on the presence of police officers, allowing communities to focus on other enforcement needs.

Isn’t it more dangerous for cars to slam on their brakes if they fear running a red light rather than to simply keep driving?

While drivers who fear a ticket for red light running can cause a rear-end collision by applying their brakes too quickly, these types of accidents are far less dangerous than the typical right-angle collision caused by red light running.

Isn’t photo enforcement just a thinly-veiled attempt by the government to generate revenue?

It’s a fact.  Photo enforcement programs are completely violator funded and do not cost law-abiding citizens anything. It is important to note, though, that revenues do not equal profits. Photo enforcement systems are a costly endeavor, from the cost of the equipment, installation, operation, maintenance and program oversight. These funds go back into the operating expenses of the service, provide additional revenue for the city and often provide funding for specific safety programs.

Redflex Traffic Systems is an Australian company. How do you respond to those who contend that the government is sending profits overseas?

Redflex Traffic Systems is based in Phoenix with its parent company based in Australia.

What are red light cameras and how do they work?

Red light cameras help communities enforce traffic laws by automatically photographing vehicles whose drivers run red lights. A red light camera system is connected to the traffic signal and to sensors that monitor traffic flow at the crosswalk or stop line. The system continuously monitors the traffic signal 24/7, and the camera itself is triggered by any vehicle entering the intersection above a pre-established minimum speed and following a specified time after the signal has turned red. A second photograph typically shows the red light violator in the intersection. Cameras record the date, time of day, time elapsed since the beginning of the red signal and vehicle speed. Tickets are sent by mail to owners of the violating vehicles, following a review by trained police officers of the photographic evidence.

What are the animal shelter hours?
Animals impounded by the Round Rock Animal Control Unit are sheltered at the Williamson County Regional Animal Shelter (512) 943-3322. Check the shelter's web site for its hours of operation.
What can I do if my application for a special event/block party street closure permit is denied?
If the City Manager does not issue the Permit, the Applicant may appeal the denial to the City Council by filing a notice of appeal with the City Clerk within five (5) days after receiving the notice of denial. The City Council shall then hear the appeal as soon as practicable (usually the next regularly schedule Council meeting) and its decision is final.
What can I do if someone is using my personal information?
Contact the Round Rock Police Department to file a report.
What do I do if a bat comes in contact with a person or an animal?
Call Animal Control immediately at 218-5500 if a bat comes in contact with a person or pet. Try to confine or keep track of the bat until Animal Control arrives to capture it for testing. Confine pets that have been exposed to bats and keep them away from people and other animals until the bat can be tested.
What do I do if a bat is trapped in a business or residence?
If you see a bat inside a building in a location where there are people, or in a room where someone sleeps, please contact Animal Control and they will remove it. Bats have very sharp teeth and their bites don’t always leave a mark, so if anyone who thinks they could have been bitten should be tested for rabies right away.
What do I do if a colony of bats has roosted in a building?
The City's Animal Control Unit does not provide bat removal services when a colony has roosted in a building. Many pest control professionals can help you with this problem, and Bat Conservation International can provide you with information on how to evict bats yourself.
What do I do if I have lost my pet?
If your pet becomes lost, 
  • Look closest to home first
  • Check with local veterinary clinics, notify neighbors, search found ads in local newspapers
  • Contact the Williamson County Regional Animal Shelter
  • Contact other animal shelters in your area.
What do I do if I see a bat on the ground?
Never touch a bat that appears sick or injured on the ground. Keep people and pets away from the bat and call Animal Control at (512) 218-5500 to capture it.
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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