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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

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Q: Can I discharge fireworks in the city limits?
Q: Can I get my blood pressure checked at the Fire Department?
Q: How can I become a firefighter?
Q: How can I schedule a tour of a fire station, fire truck or a firefighter at my function?
Q: How do I get a copy of a fire investigation report?
Q: How do I get information about the juvenile fire setter program?
Q: What is the best kind of fire extinguisher for my house?
Q: Where do I call to find out more about CPR classes?
Q: Who do I call if I have problems with bees?
Q: Why do fire trucks with full lights and sirens go through a red light at intersections and then, they turn off their lights and slow down?
Q: Why do so many fire apparatus respond to simple incidents?
Q: Why does the Fire Department break windows or cut holes in the roof during a fire? It seems they are causing more damage.
Q: Why does the Fire Department tear open walls, when it seems there is no fire in the room?
Q: Why is a fire engine sent when I call an ambulance?
 
Can I discharge fireworks in the city limits?
It is illegal to posses or discharge fireworks within the city limits of Round Rock.  We are not aware of any locations in the area that will allow you to safely discharge any fireworks.

The City of Round Rock Parks and Recreation Department presents a July 4 fireworks show as part of Frontier Days at Old Settlers Park. We encourage citizens to enjoy this professional fireworks show.
Can I get my blood pressure checked at the Fire Department?
Yes, you can have your blood pressure checked at any fire station from 8 a.m. to 7 p.m.
How can I become a firefighter?
For information about employment with the Round Rock Fire Department, check out Employment under the Fire Department on the City’s web site or call (512) 218-6631. Also, check out the Human Resources Department.
How can I schedule a tour of a fire station, fire truck or a firefighter at my function?
Call Central Fire Station at least three weeks in advance at (512) 218-6631 or 218-5591.
How do I get a copy of a fire investigation report?

You must fax a request for a fire investigation report in writing to the Fire Marshal's office, fax number 512-218-5594. Please list the incident address, date of incident, and your name and telephone number should we need to contact you.

How do I get information about the juvenile fire setter program?
Call our Fire Prevention Division at (512) 218-6632.
What is the best kind of fire extinguisher for my house?
A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:c on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C. See Fire Extinguisher web page.
Where do I call to find out more about CPR classes?

The City of Round Rock does not currently offer CPR classes for the general public.  Contact Matt Whisenant, the Williamson County Assistant CPR Coordinator at (512) 934-3736 or e-mail him for more information about cardio pulmonary resuscitation (CPR).

 

Who do I call if I have problems with bees?
The City of Round Rock does not provide bee removal services. To have bees removed, look in the Yellow Pages under Beekeepers. Local beekeepers include Kinsel Bee Keepers (477-9025), Ethridge (863-5104), Bohanan (863-5752) and Lance Wilson (372-8700).

If bees are an imminent danger to a person or area, contact Animal Control.
Why do fire trucks with full lights and sirens go through a red light at intersections and then, they turn off their lights and slow down?
Sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units are then cancelled and put back into service, ready to take another call.

Most likely, when you see an emergency vehicle go "Code 3" (lights and siren) through an intersection and then slow down and turn the emergency lights off, the call they were responding to has been cancelled.
Why do so many fire apparatus respond to simple incidents?
Fire Department units are dispatched according to information received by the 9-1-1 operator. The fire department's philosophy is to get our firefighters there as soon as possible and be prepared to encounter the worst that could happen. There may be three fire department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be horribly mistaken. The winner in these situations will always be the citizen who needs help.
Why does the Fire Department break windows or cut holes in the roof during a fire? It seems they are causing more damage.
As a fire burns, it moves upward then outward. Breaking the windows and/or cutting holes in the roof acts like a chimney and allows fresh air to fill the building. This action alone can save a tremendous amount of property. It cuts down on the smoke damage and makes conditions more favorable for Firefighters to enter the building.
Why does the Fire Department tear open walls, when it seems there is no fire in the room?
Fire can travel inside walls undetected for quite a long time. Firefighters tear open walls that they suspect conceal fires. Fires left undetected can re-ignite several hours later and cause extensive damage.
Why is a fire engine sent when I call an ambulance?
A fire engine is automatically sent as a first responder when an ambulance is assigned to an unconscious or unresponsive person, or a major accident. Additionally, if the closest ambulance assigned to the area is unavailable then the closest engine responds. The engine personnel are trained Emergency Medical Technicians, and carry basic life support equipment as well as AEDs for cardiac defibrillation. The first responder provides basic life support until the ambulance arrives.
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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