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Why does the Fire Department break windows or cut holes in the roof during a fire? It seems they are causing more damage.
As a fire burns, it moves upward then outward. Breaking the windows and/or cutting holes in the roof acts like a chimney and allows fresh air to fill the building. This action alone can save a tremendous amount of property. It cuts down on the smoke damage and makes conditions more favorable for Firefighters to enter the building.
Why does the Fire Department tear open walls, when it seems there is no fire in the room?
Fire can travel inside walls undetected for quite a long time. Firefighters tear open walls that they suspect conceal fires. Fires left undetected can re-ignite several hours later and cause extensive damage.
Why is a fire engine sent when I call an ambulance?
A fire engine is automatically sent as a first responder when an ambulance is assigned to an unconscious or unresponsive person, or a major accident. Additionally, if the closest ambulance assigned to the area is unavailable then the closest engine responds. The engine personnel are trained Emergency Medical Technicians, and carry basic life support equipment as well as AEDs for cardiac defibrillation. The first responder provides basic life support until the ambulance arrives.
Why is there an additional charge for recycling pickup service?
The City of Round Rock contracts with a private company, Round Rock Refuse, to collect residential garbage and recyclables and to operate a landfill and recycling center. Currently market prices for recycled materials are not sufficient to cover the cost of house-by-house collection, so it is offered as an optional service. To request this service, call 255-4980. There is no charge for recyclables brought to the Recycling Center.
Why should my pet be spayed/neutered?
The most important reason to spay or neuter your pet is to prevent pet over population. It helps dogs and cats live longer, healthier lives. It eliminates the possibility of various types of cancer or number of health problems that can be very difficult to treat.
Will the City provide clean up after a special event, block party or parade and will that be an extra cost?
No. Cleaning up after the event is the permit applicant’s responsibility.