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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

Remember, your drop-down menu selections are retained even after the page refreshes until you make another selection.

  
Q: How do I report drug dealing?
Q: How do I reserve the Old Settlers Tabernacle Building in Old Settlers Park, 3300 Palm Valley Blvd.?
Q: How do I schedule a crime prevention program?
Q: How do I see when my books are due and renew them?
Q: How do I select the proper tree to plant?
Q: How do we use the new children's logs?
Q: How do you respond to critics who say cameras violate motorists’ rights to privacy and are an example of “Big Brother” invading our rights?
Q: How long are Mayor and City Council terms?
Q: How long does it take to get a building permit?
Q: How long is my building permit good for?
Q: How many items may I check out and for how long?
Q: How many sets of plans are required for site plan review?
Q: How many sets of subdivision plans do I submit for review and revisions?
Q: How much are overdue fines?
Q: How much does a crime report for a neighborhood cost?
Q: How much does it cost to adopt a pet?
Q: How much will this program cost taxpayers in our community?
Q: How often is the sex offenders registration updated?
Q: How will landfill rate increases affect the rate to the customers in the future?
Q: I am thinking of buying a new home. How can I find out how many times the Police were called to homes on the street?
Q: I had a minor accident and we exchanged information. What do I do now?
Q: I have new landscaping that needs to be watered more frequently and we're in water restrictions, what do I do?
Q: I requested an offense report and only received the first page. I want the entire report, how can it get it?
Q: If a property is wasting water or watering on a day other than their designated water day, who do I report that to?
Q: If I pay my citation or request defensive driving before my court date, do I still need to come to court?
 
How do I report drug dealing?
Contact the Round Rock Police Department's Contact the Round Rock Police Department's Narcotics Unit at 512-218-5500.
How do I reserve the Old Settlers Tabernacle Building in Old Settlers Park, 3300 Palm Valley Blvd.?
The City of Round Rock is not affiliated with the Old Settlers Association that owns the Old Settlers Tabernacle Building. Call 388-1733 for information.
How do I schedule a crime prevention program?
Contact the Police Department at 512-218-5500.
How do I see when my books are due and renew them?

You can view your account information, renew books, see due dates, and check current holds by logging into your account through our online catalog.

How do I select the proper tree to plant?
See our information on tips for tree planting.
How do we use the new children's logs?

All official recordkeeping will be through our new online system, available through our website. You are welcome to track your reading any way you like at home, but to keep lines short, please have your online log up to date before you come to claim a prize.

You can log on at home, or at the library. If you do not have Interet access outside of the library, please know the library has Internet-connected computers available for your use, and also free WiFi available for your devices.

How do you respond to critics who say cameras violate motorists’ rights to privacy and are an example of “Big Brother” invading our rights?

Laws are built around providing for the safety and the greater good of society. REDFLEX cameras are posted in public arenas and are clearly marked to ensure citizens are aware that they are in use. A violation is mailed out and includes a link to view the video tape and photo of the incident along with detailed data.  When you choose to travel on public streets, you have a responsibility to operate in a safe and legal way. REDFLEX technology is simply one tool available to the community to ensure that citizens are driving in a safe and responsible manner for the benefit of themselves and those around them.

How long are Mayor and City Council terms?
The Round Rock City Council and Mayor serve three year terms.
How long does it take to get a building permit?
The time it takes to get a building permit depends on the type of permit. Generally residential permits are issued in 1-5 days. Commercial projects take a little more time.  Three to four weeks is the typical time frame. Some permits are issued immediately.
How long is my building permit good for?
Building permits from the Building Inspection Division are good for 6 months.  The permit expires when work has not been performed for 6 months.
How many items may I check out and for how long?

How Many Item May I Check Out?

Generally, new single users may check out five items during the first month of membership and 15 items thereafter. New family card members may check out fifteen items during the first month of membership and 45 items thereafter.

For How Long May I Check Out My Items?

Most library material may be checked out for three weeks, including most DVDs and CDs. Bluebonnet books and New Books may be checked out for two weeks.

For additional questions, please see our circulation policies or call 512-218-7000.

How many sets of plans are required for site plan review?
Site plan submittals require four (4) sets.
How many sets of subdivision plans do I submit for review and revisions?

For the initial submittal two (2) sets are required. For subsequent submittals the redline set from the previous round and one new set reflecting changes to address the previous round of comments.

How much are overdue fines?

Overdue fines are $0.20 per day, up to an $8.00 maximum per item.

Fines are charged on holidays as well as on the days we are open. There are two book drops available 24 hours a day, 7 days a week behind the library and are accessible off Liberty Street.

Lost or damaged item fines are the replacement cost of the item + additional fees for non-book items.

How much does a crime report for a neighborhood cost?
If you need a hard copy of a Neighborhood Crime Report, all reports cost $3 whether you come in person to the Police Department or request it by mail. We cannot fax reports.
How much does it cost to adopt a pet?
Adoption fee is $80 which includes the spay/neuter surgery, vaccinations, testing, anti-parasitic treatment and a pet health exam.
How much will this program cost taxpayers in our community?

REDFLEX technology is violator funded. REDFLEX does not charge the community to install photo enforcement technology. Instead, the company absorbs much of the upfront cost to install and implement the technology. It then works with each municipality to customized traffic safety systems that not only meet the needs of that community, but also ensure optimal revenue returns for the city.

How often is the sex offenders registration updated?
The sex offenders registration PDF is updated once a month; however, any sex offender currently convicted, transferred from another state or released from prison will not be posted up to 45 days.
How will landfill rate increases affect the rate to the customers in the future?

The City anticipates that garbage disposal rates at the landfill will continue to increase in the coming years, and the landfill charge is one of the components figured in the rate charged to our customers.  The contract for garbage and recycling disposal has been negotiated so that it protects City customers in times of recyclable commodity market downturns.  However, when the market is favorable, the City can receive revenue from the sale of recyclable materials.  Any revenue generated from the sale of recyclables could be used to help offset future rate increases or shared with customers through an account credit or rebate payment.

 

I am thinking of buying a new home. How can I find out how many times the Police were called to homes on the street?
You can find monthly reports on Neighborhood Crime statistics in PDF on this site. You may obtain a copy of the calls for service by coming to the Police Department main lobby or request this information in writing. You will receive what is public information with a fee of $3 per street.
I had a minor accident and we exchanged information. What do I do now?
Contact your Insurance Company, submit a Driver's Crash Report or CR-2 (blue form).  The CRB-2 is available at any police department or at Texas Department of Public Safety.
I have new landscaping that needs to be watered more frequently and we're in water restrictions, what do I do?
Newly planted landscaping does not need to be watered more frequently in order to establish it. If more than 25% of your yard has new sod or landscaped area, you may apply for a 30-day watering variance. Fill out the form and submit per the instructions.
I requested an offense report and only received the first page. I want the entire report, how can it get it?
You will receive a copy of what is public information. If you need the entire report, you must submit an Open Records Request.
If a property is wasting water or watering on a day other than their designated water day, who do I report that to?
Report water violations to the Water Conservation Coordinator by email or by calling 512-671-2872.  Be sure to include the property name, address, and a description of the violation (i.e. watering Monday at 2 pm or excessive water running down the street).  All complaints are kept confidential.
If I pay my citation or request defensive driving before my court date, do I still need to come to court?
If you made disposition of your case(s) prior to your required appearance date, you need not appear on your court date. It is, however, your responsibility to confirm that you have properly disposed of your case.
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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