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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

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Q: How can I obtain a copy of my criminal record?
Q: How can I obtain a DVD copy of a City Council meeting?
Q: How can I obtain the City Council Agenda?
Q: How can I schedule a tour of a fire station, fire truck or a firefighter at my function?
Q: How can I speak in front of the City Council?
Q: How do I arrange a building inspection?
Q: How do I contact the City of Round Rock Purchasing Department?
Q: How do I find an adopted Ordinance, Agreement, or Resolution?
Q: How do I find out if a sex offender lives in my neighborhood?
Q: How do I find out if my pet was impounded?
Q: How do I find the record for my hit and run accident?
Q: How do I get a building permit?
Q: How do I get a copy of a fire investigation report?
Q: How do I get a library card?
Q: How do I get information about the juvenile fire setter program?
Q: How do I get on the City of Round Rock's vendor list?
Q: How do I know if an organization soliciting for contributions is legitimate?
Q: How do I know if I qualify for a job listed on the City of Round Rock's website?
Q: How do I know if my building inspection has passed?
Q: How do I make an Open Records Request?
Q: How do I register my dog or cat?
Q: How do I register to vote?
Q: How do I rent a meeting room?
Q: How do I report a problem with Channel 10 or comment on a program?
Q: How do I report a traffic complaint in my neighborhood such as speeding, people running red lights or stop signs?
 
How can I obtain a copy of my criminal record?
Criminal Records may be obtained from the Texas Department of Public Safety, P.O. Box 4142, Austin, TX 78765.  The telephone number is (512) 424-7252. They are not available anywhere else.
How can I obtain a DVD copy of a City Council meeting?
Make an open records request to obtain a copy of a City Council meeting. Cost will vary. Council meetings can also be viewed online at Round Rock Replay.
How can I obtain the City Council Agenda?
Visit roundrocktexas.gov/replay. For older agendas, call the City Clerk’s office. Agendas are posted two days before the meeting. Minutes must be approved by the Council before they are posted.
How can I schedule a tour of a fire station, fire truck or a firefighter at my function?
Call Central Fire Station at least three weeks in advance at (512) 218-6631 or 218-5591.
How can I speak in front of the City Council?
You may address the City Council during the Citizen’s Communications section of the agenda. All comments are limited to 3 minutes. In order to be recognized during the Citizen’s Communications, an “Appearance Before the City Council” card must be completed and placed in the designated box at the back of the Council Chambers. Please note that if the matter you wish to discuss is not on the agenda, you may prefer to discuss the matter with the City Manager’s office so that necessary facts can be gathered and the matter may be placed on the agenda for a future City Council meeting. Matters or requests not appearing on the agenda may not be acted upon.
How do I arrange a building inspection?
Once your building permit is issued you will be given paperwork explaining how to call into the automated inspection request system and request an inspection. If the permit was issued for a gas leak repair or emergency electrical service repair, the Building Inspection Division will dispatch an inspector once we are notified that the work has been completed.
How do I contact the City of Round Rock Purchasing Department?
The main phone number for the Purchasing Department is (512) 671-2861, fax (512) 218-5442. For more detailed information about contacting specific Purchasing Department employees, please refer to the Staff Directory.
How do I find an adopted Ordinance, Agreement, or Resolution?
Contact the City Secretary’s office at 218-5404 for the most up-to-date ordinances. The Code of Ordinances is posted on-line in PDF, but it is updated only twice a year.
How do I find out if a sex offender lives in my neighborhood?
How do I find out if my pet was impounded?
If your dog or cat is wearing a pet tag, we will contact you and let you know it was impounded. Otherwise contact the Animal Control office at 218-5500 or the  Williamson County Regional Animal Shelter.
How do I find the record for my hit and run accident?
Contact our Police Records Unit at (512) 218-5500 or visit the How to Obtain a Report page.
How do I get a building permit?
How do I get a copy of a fire investigation report?

You must fax a request for a fire investigation report in writing to the Fire Marshal's office, fax number 512-218-5594. Please list the incident address, date of incident, and your name and telephone number should we need to contact you.

How do I get a library card?

You can get a library card at a public service desk. Nonresidents can obtain a single card membership at $25 for one year, or at $7 for three months, and at $40 for family card memberships.

To verify your current address, you need a current Texas drivers license or a utility bill, etc.

How do I get information about the juvenile fire setter program?
Call our Fire Prevention Division at (512) 218-6632.
How do I get on the City of Round Rock's vendor list?
Vendors can register their firm online in our vendor database. Manufacturers, suppliers, consultants and other vendors wishing to furnish materials, equipment, supplies and services to the City should register to receive bid and proposal opportunities. The vendor list supplements the State of Texas Centralized Master Bidders List (CMBL) for City procurements. You may register or obtain an application for inclusion on the CMBL on their web site.
How do I know if an organization soliciting for contributions is legitimate?
Contact the Round Rock Police Department at 512-218-5500 for more information on legitimate organizations.
How do I know if I qualify for a job listed on the City of Round Rock's website?

Job postings list the minimum qualifications for the position. Minimum qualifications are the lowest level of education, training and experience you must meet or exceed in order to qualify for advancement in the process.

They also include any licenses or certification you must have at the time of the application. Your application must clearly demonstrate that you meet the minimum qualifications for the position.

How do I know if my building inspection has passed?
The Building Inspection Division will leave a copy of the inspection tag left on the job site.
How do I make an Open Records Request?
To make an Open Records Request, e-mail Open Records Request.
How do I register my dog or cat?
An animal may be registered at the Animal Control Office or any local veterinarian during business hours.
How do I register to vote?
Voter registration forms are available at most libraries and post offices.  To check voter registration information, call 943-1630 to determine precinct number. 

Who Represents Me at Texas Legislature Online provides information of your precinct number, current districts and members of the Texas State Senate, Texas House of Representatives, the Texas delegation to the U.S. House of Representatives, and the State Board of Education.
How do I rent a meeting room?
The Library has four meeting rooms that accommodate different size groups for all citizens. Rooms are available on a first come, first served basis. If you have any questions, please contact the Library admin office at 218-7005.
How do I report a problem with Channel 10 or comment on a program?
To report a problem with Channel 10 or comment on a program, call or e-mail Communications Director Will Hampton at 512-218-5409.
How do I report a traffic complaint in my neighborhood such as speeding, people running red lights or stop signs?
 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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