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Can customers use their existing trash and recycling containers?
Yes, but the cost of the service will remain the same whether the customer chooses to use an existing container or the standardized containers provided by Round Rock Refuse.
All customers will receive new containers.
The standardized containers, which feature a hinged lid, are preferred for two reasons:
They help keep trash and recyclables inside the container, which keeps our streets clean.
They allow Round Rock Refuse to empty the containers more efficiently using mechanized "arms" on collection vehicles.
Can I use my new reycling bin if I am an existing subscription recycling customer?
No. Customers who use the subscription recycling service should continue to use their smaller bins through December. Round Rock Refuse will pick them up with your regular recycling pickup the last week of December.
How will landfill rate increases affect the rate to the customers in the future?
The City anticipates that garbage disposal rates at the landfill will continue to increase in the coming years, and the landfill charge is one of the components figured in the rate charged to our customers. As stated above, a goal of the new program is to generate revenue to the City when commodity prices are high, which could be used to offset increases in landfill costs.
Is there a landfill in Round Rock?
No. However, the Williamson County Landfill is located at 600 Landfill Road, Hutto, TX 78634 (near the intersection of CR128 and FM1660). You may contact the landfill at (512) 846-2756 or visit their web site at http://williamsoncountylandfill.wm.com/index.jsp .
Is there an option for smaller trash and recycling containers?
All residents are encouraged to use the standardized 96-gallon carts.
If an elderly or disabled customer cannot safely move their cart to the curb, Round Rock Refuse will assist by collecting the garbage and recycling carts at a location that's more convenient to the customer - for example, the front or side of the house, or backyard. If the elderly or disabled customer would prefer a smaller container, they may request a 30-gallon trash container and/or an 18-gallon recycling bin.
If you would like to make this request please contact Round Rock Refuse at 512-255-4980.
The City of Round Rock will also determine on a case-by-case basis if it is necessary to provide a smaller container to the customer.
What day will my garbage be picked up for disposal and my recycling container emptied?
Currently, every customer has two garbage collection days. You will be notified of your pickup day by a flyer that will be attached to your new container when it is delivered. That day will be your new disposal and collection day. Every week the garbage container will be emptied on that day and every other week the recycle container will be emptied on that same day.
What do customers do with their existing containers?
Once the new containers are delivered, Round Rock Refuse will designate a day to pick up any existing containers that customers no longer need or want. Customers will be asked to tape a note on the containers they want to be picked up by our provider.
What recyclable materials will be allowed to be placed in the recycle container?
Recyclable materials will be limited to the following: office paper, newsprint, magazines and catalogs; glass bottles (green, brown, and clear) and jars; aluminum, steel and tin containers; plastic bottles #1, #2, #3, #4, #5, #6, and #7; and household paper products including junk mail, envelopes, cereal boxes, cardboard, and boxboard.
What Utility Services does the City Provide?
The City provides water and garbage services only. Your garbage and recycling service is provided through contract with Round Rock Refuse and is started automatically with water service.
Where are customers supposed to store the two 96-gallon containers?
Ideally, in your garage. We realize that is an issue for some residents, so the City plans to meet with homeowner association (HOA) representatives to discuss the concerns storing these containers. Ultimately, each HOA determines the restrictions for your neighborhood.
Representatives from the HOAs located within the City participated in the pilot study conducted by the City in August 2008. The results of this study showed an overall positive response from the participants.
The City will use containers that are designed to blend in - forest green for recycling and brown for trash - in case they can't be stored in the garage or behind a fence.
Where can I drop off paint and household chemicals?
City of Round Rock residential water customers may bring paint and chemicals to the Recycling Center at 310 Deepwood Drive during designated hours. Please visit the program's web page for the scheduled times or call the office at (512) 218-5559.
Residential quantities of up to 25 gallons of materials cumulative per visit will be accepted. Contractor or business waste will not be accepted.
Please bring driver's license and a recent City of Round Rock water bill as proof of residency. If you do not pay a City of Round Rock water bill, you will NOT be able to drop off materials.
Where can I drop off used motor oil and gasoline?
The City of Round Rock offers disposal options for the following residential automotive waste:
Motor Oil: Used motor oil is accepted daily at the following locations:
Gasoline: Gasoline is accepted in quantities of five (5) gallons or less at the Recycling Center. The gasoline must be in an approved gas container and must be handed directly to a Recycling Center attendant on site. Gasoline brought to the center in milk or other plastic jugs will NOT be accepted.
Antifreeze/Brake, Transmission, Power Steering Fluid/Car Batteries/Oil Filters: These items are accepted at the Recycling Center.
Will customers be able to put bulk waste out with the regular trash pick-up?
Yes. On customers' scheduled pick up day, Round Rock Refuse will collect 1 bulk waste item. Customers can also request additional bulk waste be collected on another day, which will need to be scheduled through Round Rock Refuse. There will be an additional fee for items picked up on a day other than their scheduled pick up day.
Will customers be getting a rebate?
The contract for garbage and recycling disposal has been negotiated so that it protects City customers in times of recyclable commodity market downturns. However, when the market is favorable, the City can receive revenue from the sale of recyclable materials. Any revenue generated from the sale of recyclables could be used to help offset future rate increases or shared with customers through an account credit or rebate payment.