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 FAQ
Please choose a category and/or a department for related Frequently Asked Questions.

Remember, your drop-down menu selections are retained even after the page refreshes until you make another selection.

  
Q: Are charity or fund-raiser car washes allowed while we're in water restrictions?
Q: Can I fill my swimming pool when we are under water restrictions?
Q: Can I pressure wash my house while we are in water restrictions?
Q: Can I use a slip-n-slide or other water toy, or inflatable water-using piece of equipment while we're in water restrictions?
Q: Can I wash my vehicle when we are in water restrictions?
Q: How will landfill rate increases affect the rate to the customers in the future?
Q: I have new landscaping that needs to be watered more frequently and we're in water restrictions, what do I do?
Q: If a property is wasting water or watering on a day other than their designated water day, who do I report that to?
Q: Is there a landfill in Round Rock?
Q: Is there an option for smaller trash and recycling containers?
Q: What day will my garbage be picked up for disposal and my recycling container emptied?
Q: What recyclable materials are allowed to be placed in the recycle container?
Q: What Utility Services does the City Provide?
Q: Where can I drop off paint and household chemicals?
Q: Where can I drop off used motor oil and gasoline?
Q: Where is the Recycling Center?
Q: Will customers be able to put bulk waste out with the regular trash pick-up?
Q: Will customers be getting a rebate?
 
Are charity or fund-raiser car washes allowed while we're in water restrictions?

Yes, they can be held on the property's designated outdoor watering day, during the allowed times, while we're in Stage 1 or 2 water restrictions.  For example, if the car wash will be held in a bank parking lot, it can be held on a Friday or a Tuesday before 10 a.m. or after 7 p.m.

If the car wash is held at a commercial car wash facility, then it can be held any day at any time. Commercial car washes are exempt to the restrictions since they control the runoff from the property and use more efficient equipment to wash the vehicles.

Can I fill my swimming pool when we are under water restrictions?
Yes, you can fill your swimming pool on your designated outdoor watering day. Click watering schedule to confirm your designated watering day.
Can I pressure wash my house while we are in water restrictions?
Yes, you can pressure wash your house on your designated watering day. A commercial company that provides pressure washing as its main business is not restricted to specific watering days.
Can I use a slip-n-slide or other water toy, or inflatable water-using piece of equipment while we're in water restrictions?
Yes, provided there is no water run-off from the property where it's being used.  Use it in the grass or other pervious area so the water soaks into the ground.
Can I wash my vehicle when we are in water restrictions?

Yes, you can wash your vehicle at your residence on your designated watering day, or you can take it to a commercial car wash facility any time.

Commercial car washes are not restricted during water restrictions because they're more efficient than washing a vehicle at a private residence.  They capture and treat the dirty, soapy water onsite, or through the wastewater lines, rather than letting the water drain into the storm water system, which is what happens when vehicles are washed at home.  The commercial equipment uses more pressure and less gallons of water per minute than home washes, so overall they use less water per vehicle.

How will landfill rate increases affect the rate to the customers in the future?

The City anticipates that garbage disposal rates at the landfill will continue to increase in the coming years, and the landfill charge is one of the components figured in the rate charged to our customers.  The contract for garbage and recycling disposal has been negotiated so that it protects City customers in times of recyclable commodity market downturns.  However, when the market is favorable, the City can receive revenue from the sale of recyclable materials.  Any revenue generated from the sale of recyclables could be used to help offset future rate increases or shared with customers through an account credit or rebate payment.

 

I have new landscaping that needs to be watered more frequently and we're in water restrictions, what do I do?
Newly planted landscaping does not need to be watered more frequently in order to establish it. If more than 25% of your yard has new sod or landscaped area, you may apply for a 30-day watering variance. Fill out the form and submit per the instructions.
If a property is wasting water or watering on a day other than their designated water day, who do I report that to?
Report water violations to the Water Conservation Coordinator by email or by calling 512-671-2872.  Be sure to include the property name, address, and a description of the violation (i.e. watering Monday at 2 pm or excessive water running down the street).  All complaints are kept confidential.
Is there a landfill in Round Rock?

No. However, the Williamson County Landfill is located at 600 Landfill Road, Hutto, TX 78634 (near the intersection of CR128 and FM1660).  You may contact the landfill at (512) 846-2756 or visit their web site at http://williamsoncountylandfill.wm.com/index.jsp .

Is there an option for smaller trash and recycling containers?

All residents are encouraged to use the standardized 96-gallon carts.

If an elderly or disabled customer cannot safely move their cart to the curb, Round Rock Refuse will assist by collecting the garbage and recycling carts at a location that's more convenient to the customer - for example, the front or side of the house, or backyard.  If the elderly or disabled customer would prefer a smaller container, they may request a 30-gallon trash container and/or an 18-gallon recycling bin.

If you would like to make this request please contact Round Rock Refuse at 512-255-4980.

The City of Round Rock will also determine on a case-by-case basis if it is necessary to provide a smaller container to the customer.

What day will my garbage be picked up for disposal and my recycling container emptied?

You can check your curbside recycling dates by going to ../home/index.asp?page=155 and selecting your neighborhood from the drop down menu.  Every week the garbage container will be emptied on that day and every other week the recycle container will be emptied on that same day.

 

What recyclable materials are allowed to be placed in the recycle container?

A complete list of recyclable materials can be found at ../home/index.asp?page=378

 

What Utility Services does the City Provide?
The City provides water, wastewater, solid waste and recycling services. Your solid waste and recycling service is provided through a contract with Round Rock Refuse and is started automatically with water service.
Where can I drop off paint and household chemicals?

City of Round Rock residential water customers may bring paint and chemicals to the Recycling Center at 310 Deepwood Drive during a regularly scheduled collection event.  Please visit the program's web page for the scheduled times or call the office at (512) 218-5559.

Residential quantities of up to 25 gallons of materials cumulative per visit will be accepted.  Contractor or business waste will not be accepted.

Please bring driver's license and a recent City of Round Rock water bill or voucher.  Vouchers can be obtained by residents located in the Fern Bluff or Brushy Creek Municipal Utility District (MUD).  Click Fern Bluff MUD or Brushy Creek MUD for information on how to obtain a voucher.

Where can I drop off used motor oil and gasoline?

The City of Round Rock offers disposal options for the following residential automotive waste:

Motor Oil:
Used motor oil is accepted daily at the following locations:

  • Public Works Office, 2008 Enterprise Drive
  • Fire Station #3, 1992 Rawhide Street
  • Fire Station #4, 3300 Gattis School Road
  • Fire Station #6, 2919 Joe DiMaggio Boulevard
  • The Recycling Center, 310 Deepwood Drive (open daily 9:30 a.m. to 6 p.m., except on scheduled holidays)

Gasoline:
Gasoline is accepted in quantities of five (5) gallons or less at the Recycling Center.  The gasoline must be in an approved gas container and must be handed directly to a Recycling Center attendant on site.  Gasoline brought to the center in milk or other plastic jugs will NOT be accepted. 

Antifreeze/Brake, Transmission, Power Steering Fluid/Car Batteries/Oil Filters:
These items are accepted at the Recycling Center.

Where is the Recycling Center?
Will customers be able to put bulk waste out with the regular trash pick-up?

Yes.  On customers' scheduled pick up day, Round Rock Refuse will collect 1 bulk waste item.  Customers can also request additional bulk waste be collected on another day, which will need to be scheduled through Round Rock Refuse.  There will be an additional fee for items picked up on a day other than their scheduled pick up day.

 

Will customers be getting a rebate?

The contract for garbage and recycling disposal has been negotiated so that it protects City customers in times of recyclable commodity market downturns.  However, when the market is favorable, the City can receive revenue from the sale of recyclable materials.  Any revenue generated from the sale of recyclables could be used to help offset future rate increases or shared with customers through an account credit or rebate payment.

 

 


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City of Round Rock | 221 East Main Street, Round Rock, Texas 78664 | Phone: (512) 218-5400
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