You may set up automatic payments from your checking or savings account for your City of Round Rock Utility Bill through our Direct Debit program. Simply print out, complete and send by fax or traditional mail the application (PDF).

To cancel automatic payments, you must fill out a Direct Debit Cancellation Application (PDF).

Eligibility
Established customers – A customer may not have had more than one (1) NSF check in the prior twelve (12) months and must have a current status (not past due) in order to be eligible for the program. 

New customers – New customers with no prior history with the City of Round Rock’s Utility Department are also eligible. 

Upon receipt of a customer’s signed authorization agreement, the City of Round Rock must have sufficient time to verify eligibility and process the authorization to determine a start date. Please continue to mail your payment as usual until you see “PAID BY DRAFT” on your bill. Failure to do so could result in late fees. If you have a question regarding your start date, please contact the Utility Billing office at 218-5460.

Drafts will collect full balances due (past due and current), excluding returned item fees, on the “Due Date” listed on the bill. If you have any questions regarding your bill, please contact the City of Round Rock Utility Billing office prior to your “Due Date” to resolve any problems.

Customers who are deemed ineligible will be notified by the City of Round Rock’s Utility Department. 

NSF Policy 
A customer will automatically be terminated from the program after two (2) Insufficient Funds (NSF) returned items. The customer will also become ineligible for the program for the next twelve (12) months. 

A fee of $25 will be assessed on ALL payments returned to the City. Payment items returned for any reason (NSF, closed account, etc.) MUST be paid for by money order or cash. Any items returned due to invalid EFT transit/routing numbers or invalid bank account numbers will also be assessed late penalties. The City of Round Rock has a policy of “prenoting” all new bank information to help eliminate invalid numbers. However, it is the responsibility of the customer to verify this information with his/her financial institution prior to sending in the authorization agreement. 

Terminations/Changes 
Terminations and/or changes MUST be made in writing to the City of Round Rock Utility Department. The City must have sufficient time to process the termination or change. The customer is solely responsible for notifying the City of any changes in sufficient time to prevent returned items and/or late fees. 

Any changes to EFT transit/routing numbers or bank account numbers will result in a new eligibility date and the new bank information being “prenoted.” Payment will need to be made by check on the first billing after the new eligibility date is processed. 

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