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  • Extra! Extra! Read all about it

    That message had no business landing in work email in the first place. I would delete it, but it represents a career path of potential interest to the library's job seekers and vocational explorers. OK, so I'm rationalizing; I kept it because it intrigues me personally. Sent by Onlocation Casting...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-15-2013
  • Please, thank you, and mine!

    Ever worked a customer service desk? Then you're familiar with the Conflicted or I Hate to Bother You, But... Complaint. This nice library patron was even conflicted about the reason. With hands apart, palms up (the universal "this is probably futile" signal), she reported that a clearly...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-19-2013
  • Heaven and Hell's Kitchen

    "Such an amazing place," the customer observed dreamily. "But I don't suppose I could ever get in." Nice to know that the Book Expo America photos I posted online conveyed the energy and special-ness of the event--noted authors by the score, acclaimed presenters, book giveaways...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-13-2013
  • Sharing: an Empire State of mind

    I don't have a photo of Dr. Ruth on my phone. But the gentleman behind me in the Sue Grafton autograph line at Book Expo America (New York City, last week) does. He'd spotted her in the cavernous Javits Center exhibit hall, asked if she could spare a minute, and--voila! (See my celeb photos on...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-05-2013
  • Butch Cassidy and the Goblet of Fire

    People are so quick to draw conclusions. So what if The Sting, The Natural, and Butch Cassidy and the Sundance Kid top my "10 Best Films List"? I also love Quiz Show and Ordinary People, for which Robert Redford was behind the camera. So there. It's about film quality, really. That, and...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-24-2013
  • Support your local EM

    Boinnngggg. You could practically hear last week's topic hitting a nerve, one in-house English major at a time. After I inquired which staffers claimed English as an academic concentration, "No" replies landed in my inbox; "Yes" folks responded in person. They needed to vent....
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-10-2013
  • Not that you asked...

    Not everyone who works in the library is a librarian (technically, that's only the folks with MLS or MLIS degrees). And among the librarians, library assistants, and library associates in the building, a smaller percentage than you might think were English majors. Fortunately. Every day, questions...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-03-2013
  • Very very very fine houses

    This week, I found myself tracking former residences the way some people Google their old flames. Leave 'em and love 'em: that's my motto. Of a dozen former homes, we've owned two. We were fond of them then, but they've acquired nostalgia value over time. The soft focus of receding...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 04-12-2013
  • Here's your hat; what's your story?

    Like all parents, I ponder the Generational Divide some days more than others. And this week? Well, it occurred to me that J.K. Rowling's great gift to humankind-- the Sorting Hat --might represent the issue nicely. If the hat assigned generational membership, it might still consider age, but it...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 03-22-2013
  • Oh, don't be so modest (just be accurate)

    The customer isn't always right. On those rare occasions, it's fortunate if someone else has already said so. That's what happened with the recent job hunter who slid his resume across the reference desk, sighed, and related his situation. After applying three times to an area employer with...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 03-15-2013
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