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  • Please, thank you, and mine!

    Ever worked a customer service desk? Then you're familiar with the Conflicted or I Hate to Bother You, But... Complaint. This nice library patron was even conflicted about the reason. With hands apart, palms up (the universal "this is probably futile" signal), she reported that a clearly...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-19-2013
  • Heaven and Hell's Kitchen

    "Such an amazing place," the customer observed dreamily. "But I don't suppose I could ever get in." Nice to know that the Book Expo America photos I posted online conveyed the energy and special-ness of the event--noted authors by the score, acclaimed presenters, book giveaways...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-13-2013
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