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  • Please, thank you, and mine!

    Ever worked a customer service desk? Then you're familiar with the Conflicted or I Hate to Bother You, But... Complaint. This nice library patron was even conflicted about the reason. With hands apart, palms up (the universal "this is probably futile" signal), she reported that a clearly...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-19-2013
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