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  • Please, thank you, and mine!

    Ever worked a customer service desk? Then you're familiar with the Conflicted or I Hate to Bother You, But... Complaint. This nice library patron was even conflicted about the reason. With hands apart, palms up (the universal "this is probably futile" signal), she reported that a clearly...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-19-2013
  • Heaven and Hell's Kitchen

    "Such an amazing place," the customer observed dreamily. "But I don't suppose I could ever get in." Nice to know that the Book Expo America photos I posted online conveyed the energy and special-ness of the event--noted authors by the score, acclaimed presenters, book giveaways...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-13-2013
  • Sharing: an Empire State of mind

    I don't have a photo of Dr. Ruth on my phone. But the gentleman behind me in the Sue Grafton autograph line at Book Expo America (New York City, last week) does. He'd spotted her in the cavernous Javits Center exhibit hall, asked if she could spare a minute, and--voila! (See my celeb photos on...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-05-2013
  • If you think librarians don't use four-letter words...

    …you’re in for a shock. Clearly, some days are better than others here at the library, but an event we have planned for this week has inspired a whole string of brief but expressive terms. Brace yourself. FREE. That’s right, I said it. If you drop by Readers Extravaganza this Thursday and are on hand...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-14-2012
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