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  • All I want is a room somewhere (else)

    It’s tempting to channel Eliza Dolittle, imagining what would be architecturally “loverly” even before blueprints for the new library get underway. Recently I speculated how our workflow would benefit if staff offices were situated close together, so that we could quickly step over and consult with someone...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 11-10-2014
  • Pre-owned and priceless

    Some museum curators travel the globe to acquire items of significance. A more budget-friendly strategy: pick up the phone and graciously accept when, out of the blue, a caller offers to donate and deliver something exceptional. Actually, that’s the only approach if your institution operates on almost...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 10-24-2014
  • That ship has sailed. Hope there were books aboard...

    Did you celebrate New Year’s last week? Beginning October 1, City of Round Rock is operating in fiscal year 2014-15. Friends of the Round Rock Public Library hosted a clever “End of Fiscal Year” event on September 30 for staffers with homemade goodies, non-alcoholic fruit "champagne" in glamorous...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 10-08-2014
  • Feeling listless?

    Which of these is the wrong answer to a reference question? A. You're kidding, right? B. Sorry, no can do. C. Ummmmm.... D. All of the above I did use "C" recently--following up, thankfully, with useful information. A customer I'd assisted weeks ago with "readalike" suggestions...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 09-23-2014
  • That's the spirit

    This happened before Youtube and smartphones; otherwise the moment would have inevitably been shared: we're among a summertime gaggle of tourists entering the Alamo--pausing inside the threshold to consider worn, hand-fashioned walls scarred by history. A visitor farther back in line surveys the...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 09-05-2014
  • Travel essentials: cheese, diamonds, someone to watch your back

    At the Reference Desk, fear of disappointing our customers should we not possess (or can't for some reason retrieve) the information they seek is ever present. But last Friday a library patron was let down when I did know something. Appreciating the wonderfully illustrated article received via email...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-15-2014
  • How to be a novel employee

    We're sometimes asked whether folks who apply for City of Round Rock jobs are required to live here. No--and that's a good thing. Employees who reside elsewhere can share insights from those municipalities experienced from the customer point of view. As one of the resident CORR employees who...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-01-2014
  • Going up?

    Right now, our new library building exists in that ideal theoretical dimension in which all things are possible and nobody's dreamed-of architectural vision clashes with anyone else's (or with functionality, for that matter). Once the project takes shape in more concrete ways, decisions will...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-18-2014
  • All I want is more

    Remember when "binge" was a word we didn't take lightly? Formerly, it applied to individuals straying into saloons or meeting with bad company and succumbing to more beverages than originally intended. Despite advice from embroidered samplers or wise elders, Moderation In All Things proved...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-03-2014
  • Just wait 'til you hear

    We understand why library customers ask us The Question (how we feel about “libraries going away now that we have ebooks and the internet”). Earlier this week, one such inquirer stacked her pile of library books on the Reference desk while she entered the drawing for this week’s Reader’s Bonanza tote...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-20-2014
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