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  • Please, thank you, and mine!

    Ever worked a customer service desk? Then you're familiar with the Conflicted or I Hate to Bother You, But... Complaint. This nice library patron was even conflicted about the reason. With hands apart, palms up (the universal "this is probably futile" signal), she reported that a clearly...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-19-2013
  • Triple-digit scores for trio

    Oh, good. The annual Triple Digit Temperature Anticipation is over. We can proceed to more vital topics, say, air conditioning and novels. On weekends when I interrupt yard work at intervals to duck inside for a hat or water, to check on the dogs or whatever (because overtly preventing heat exhaustion...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-28-2013
  • Solid proof that readers are winners

    Guess what we figured out? People of all ages appreciate free stuff (interesting, high-quality free stuff). Who knew? The library's youth summer reading programs have long been identified with favorite performers, activities, story times. Oh, and prizes, prizes, prizes. Adults, we reasoned, didn't...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-21-2013
  • Heaven and Hell's Kitchen

    "Such an amazing place," the customer observed dreamily. "But I don't suppose I could ever get in." Nice to know that the Book Expo America photos I posted online conveyed the energy and special-ness of the event--noted authors by the score, acclaimed presenters, book giveaways...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-13-2013
  • Sharing: an Empire State of mind

    I don't have a photo of Dr. Ruth on my phone. But the gentleman behind me in the Sue Grafton autograph line at Book Expo America (New York City, last week) does. He'd spotted her in the cavernous Javits Center exhibit hall, asked if she could spare a minute, and--voila! (See my celeb photos on...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-05-2013
  • If you think librarians don't use four-letter words...

    …you’re in for a shock. Clearly, some days are better than others here at the library, but an event we have planned for this week has inspired a whole string of brief but expressive terms. Brace yourself. FREE. That’s right, I said it. If you drop by Readers Extravaganza this Thursday and are on hand...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-14-2012
  • At least pastrami will never go out of style

    Just my luck. According to Weather Underground 's Manhattan forecast, all the days I'll be vacationing in New York City next week indicate a chance of showers. Of course, the lowest probabilities coincide with the days I'd be indoors anyway at the Book Expo . Rainy weather icons for the 10...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-31-2012
  • Cloudy with a chance of spaceships

    Another chilly, rainy day--in New York City, at least. This evening, the 51 st floor view reveals Manhattan towers disappearing into lowering clouds. Three neighboring skyscrapers equipped with illuminated spikes glow eerily in the mist. I'm fascinated, and not just because the precipitation is more...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-23-2011
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