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  • Travel essentials: cheese, diamonds, someone to watch your back

    At the Reference Desk, fear of disappointing our customers should we not possess (or can't for some reason retrieve) the information they seek is ever present.  But last Friday a library patron was let down when I did know something.  Appreciating the wonderfully illustrated article received via email, the customer printed an extra ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-15-2014
  • How to be a novel employee

    We're sometimes asked whether folks who apply for City of Round Rock jobs are required to live here.  No--and that's a good thing.  Employees who reside elsewhere can share insights from those municipalities experienced from the customer point of view.  As one of the resident CORR employees who, in a way, work for ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 08-01-2014
  • Going up?

    Right now, our new library building exists in that ideal theoretical dimension in which all things are possible and nobody's dreamed-of architectural vision clashes with anyone else's (or with functionality, for that matter).  Once the project takes shape in more concrete ways, decisions will be informed by studies and observations of ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-18-2014
  • All I want is more

    Remember when "binge" was a word we didn't take lightly?  Formerly, it applied to individuals straying into saloons or meeting with bad company and succumbing to more beverages than originally intended.  Despite advice from embroidered samplers or wise elders, Moderation In All Things proved impossible just then. ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 07-03-2014
  • Just wait 'til you hear

    We understand why library customers ask us The Question (how we feel about libraries going away now that we have ebooks and the internet).  Earlier this week, one such inquirer stacked her pile of library books on the Reference desk while she entered the drawing for this weeks Readers Bonanza tote bag prize--these actions at ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-20-2014
  • Which came first: the fried chicken or...?

    What was the weather like? Thats the first question co-workers asked about New York last week (I attended Book Expo America).  Answer: I wore my coat every day!  Ignoring the forecast for weeklong 70s, I packed light outerwear that made brisk walking in that unexpectedly cool, windy spell a pleasure--not that I ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 06-06-2014
  • And the hints just keep on coming

    In the run-up to Book Expo America next week, I'm doing my exhibitor homework:  assessing which autographed publications and advance reader copies would most interest Round Rock readers. Paula Daly, I note, has Keep Your Friends Close due out in September.  Her suspenseful fiction debut, Just  What Kind of Mother are You?  ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-23-2014
  • The art and (mad) science of summertime

    On those first Tuesdays when the library opens an hour later for all-staff meeting, we're almost never discussing what you'd think.  Literary chat would be fun, but other priorities rule the agenda.  Administering an information/access/community center--the modern library model--demands customer service updates, new resource ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 05-09-2014
  • A-twitter over e-books

    Ever had an unflattering photo making the rounds on social media?  This happens to libraries, too.   A valued (and justifiably frustrated) customer tweeted an image of the library's copy of Flowers for Algernon open to display facing pages, both thoroughly scribbled with blue ink. Any parent would recognize the ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 04-24-2014
  • This month: rhyme AND reason

    April's first fifteen days may represent other priorities for you, but this is National Poetry Month.  The Academy of American Poets website offers a multitude of ways to celebrate, including Poem in Your Pocket Day (4/24). For an enjoyable and non-intimidating local occasion, consider the poetry reading at Round Rock Public ...
    Posted to Reader's Exchange (Weblog) by Linda Sappenfield on 04-11-2014
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