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That ship has sailed. Hope there were books aboard...
Did you celebrate New Year’s last week? Beginning October 1, City of Round Rock is operating in fiscal year 2014-15. Friends of the Round Rock Public Library hosted a clever “End of Fiscal Year” event on September 30 for staffers with homemade goodies...
Feeling listless?
Which of these is the wrong answer to a reference question? A. You're kidding, right? B. Sorry, no can do. C. Ummmmm.... D. All of the above I did use "C" recently--following up, thankfully, with useful information. A customer I'd assisted...
That's the spirit
This happened before Youtube and smartphones; otherwise the moment would have inevitably been shared: we're among a summertime gaggle of tourists entering the Alamo--pausing inside the threshold to consider worn, hand-fashioned walls scarred by history...
Travel essentials: cheese, diamonds, someone to watch your back
At the Reference Desk, fear of disappointing our customers should we not possess (or can't for some reason retrieve) the information they seek is ever present. But last Friday a library patron was let down when I did know something. Appreciating the...
How to be a novel employee
We're sometimes asked whether folks who apply for City of Round Rock jobs are required to live here. No--and that's a good thing. Employees who reside elsewhere can share insights from those municipalities experienced from the customer point of...
Going up?
Right now, our new library building exists in that ideal theoretical dimension in which all things are possible and nobody's dreamed-of architectural vision clashes with anyone else's (or with functionality, for that matter). Once the project...
All I want is more
Remember when "binge" was a word we didn't take lightly? Formerly, it applied to individuals straying into saloons or meeting with bad company and succumbing to more beverages than originally intended. Despite advice from embroidered samplers...
Just wait 'til you hear
We understand why library customers ask us The Question (how we feel about “libraries going away now that we have ebooks and the internet”). Earlier this week, one such inquirer stacked her pile of library books on the Reference desk while she entered...
Which came first: the fried chicken or...?
“What was the weather like?” That’s the first question co-workers asked about New York last week (I attended Book Expo America ). Answer: “I wore my coat every day!” Ignoring the forecast for weeklong 70s, I packed light outerwear that made brisk walking...
And the hints just keep on coming
In the run-up to Book Expo America next week, I'm doing my exhibitor homework: assessing which autographed publications and advance reader copies would most interest Round Rock readers. Paula Daly , I note, has Keep Your Friends Close due out in September...
The art and (mad) science of summertime
On those first Tuesdays when the library opens an hour later for all-staff meeting, we're almost never discussing what you'd think. Literary chat would be fun, but other priorities rule the agenda. Administering an information/access/community...
A-twitter over e-books
Ever had an unflattering photo making the rounds on social media? This happens to libraries, too. A valued (and justifiably frustrated) customer tweeted an image of the library's copy of Flowers for Algernon open to display facing pages, both thoroughly...
Would you like a film with that?
For someone who pokes fun at shallow social networking relationships (one click and you're a "friend") I am awfully quick to claim comradeship with noted authors. Without demonstrating equal talent, one can still bask in the approbation...
Do you have a good reimagination?
Perhaps we should make TCM 's Robert Osborne an honorary library staffer . He enhanced a customer interaction this week. The caller queried, "I don't owe any fines, right?" Extra-busy recently, she'd lost track of time and required...
Self-help on many levels
We don't operate within Downton Abbey-like social strata, and no impenetrable physical barrier (that we know of) seals off the library's first floor from the second. Still, top-floor reference librarians go for long stretches of time without speaking...
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